While I had so much fun from my last vacation in the Philippines, my trip back to the U.S. on January 21st was a nightmare. It's because one of our 4 checked-in luggages got lost. It has been almost two months since then and still they have not sent us our bag back. We've filed Claim Baggage Report immediately at the airport in Arkansas and Baggage Tracing/Claim Form for the United Airlines. They say the forms would help them trace effectively the lost luggage but how come until now we still haven't gotten it back. It's ridiculous! The last time we saw it was at the Customs in Chicago airport so we assumed it's not going to take this long to trace it but we were dead wrong. I tell you it's so frustrating. More than anything else, most of the contents in that luggage have so much value to us since those are supposed to be "pasalubong" or gifts to our friends and Jeff's family here in the U.S. I guess we can claim compensation for that but that wouldn't bring my new clothes, souvenirs and wedding gifts back. I am really sad and disappointed with United Airlines. The last word we got from them was an email last week saying that they are still effectively tracing for our luggage. I'm hoping that we can still get it back but something tells me that I should not keep my hopes up or I'd just end up disappointed. Customer service in this company really sucks! You can't even get a hold of a real person on the phone. It's really such a stressful predicament. Whatever may be the outcome of this whole search, I would never consider flying with United Airlines again.
While I had so much fun from my last vacation in the Philippines, my trip back to the U.S. on January 21st was a nightmare. It's because one of our 4 checked-in luggages got lost. It has been almost two months since then and still they have not sent us our bag back. We've filed Claim Baggage Report immediately at the airport in Arkansas and Baggage Tracing/Claim Form for the United Airlines. They say the forms would help them trace effectively the lost luggage but how come until now we still haven't gotten it back. It's ridiculous! The last time we saw it was at the Customs in Chicago airport so we assumed it's not going to take this long to trace it but we were dead wrong. I tell you it's so frustrating. More than anything else, most of the contents in that luggage have so much value to us since those are supposed to be "pasalubong" or gifts to our friends and Jeff's family here in the U.S. I guess we can claim compensation for that but that wouldn't bring my new clothes, souvenirs and wedding gifts back. I am really sad and disappointed with United Airlines. The last word we got from them was an email last week saying that they are still effectively tracing for our luggage. I'm hoping that we can still get it back but something tells me that I should not keep my hopes up or I'd just end up disappointed. Customer service in this company really sucks! You can't even get a hold of a real person on the phone. It's really such a stressful predicament. Whatever may be the outcome of this whole search, I would never consider flying with United Airlines again. 
